<aside> đź’› If the agent assigned to complete your payment is taking too long, or gives an unsatisfactory service, you can make an appeal on the app by logging a complaint and our Support Team would intervene immediately.

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Logging A Complaint For Deposits

Logging A Complaint For Withdrawals

Logging A Complaint For Deposits

  1. Once you initiate a transaction and the timer has elapsed, you’re expected to confirm that it has been completed by the agent
  2. If you’re making a deposit and you’ve sent your funds to the agent, open the chat-box and upload the payment receipt.
    1. If the agent is unresponsive in completing your transaction, click the “Get help” button in the app.

Logging A Complaint For Withdrawals

  1. If you’re making a withdrawal, open the chatbox and request a payment receipt from the agent. If the agent is unresponsive in completing your transaction, click the “Log A Complaint” button in the app.
  2. Submit your complaint and you should receive a resolution in your favour as long as you have fulfilled your part of the transaction.
  3. If our Support Team confirms that you haven’t fulfilled your part of the transaction, the payment will be cancelled.